Wednesday, 2 June 2021

The Internationalization of Services (Service Marketing 02.06.2021)

The Internationalization of Services

Internationalization describes designing a product in a way that it may be readily consumed across multiple countries. This process is used by companies looking to expand their global footprint beyond their own domestic market understanding consumers abroad may have different tastes or habits.

 

Internationalization describes the process of designing products to meet the needs of users in many countries or designing them so they can be easily modified, to achieve this goal.

 

Internationalization might mean designing a website so that when it's translated from English to Spanish, the aesthetic layout still works properly. This may be difficult to achieve because many words in Spanish have more characters than their English counterparts. They may thus take up more space on the page in Spanish than in English.

 

In the context of economics, internationalization can refer to a company that takes steps to increase its footprint or capture greater market share outside of its country of domicile by branching out into international markets.

 

The global corporate trend toward internationalization has helped push the world economy into a state of globalization, in which economies throughout the world become highly interconnected due to cross-border commerce and finance.

 

As such, they are greatly impacted by each other’s national activities and economic well-being.

1. Internationalization describes designing a product in a way that it may be readily consumed across multiple countries.

2. This process is used by companies looking to expand their global footprint beyond their own domestic market understanding consumers abroad may have different tastes or habits.

3. Internationalization often requires modifying products to conform to the technical or cultural needs of a given country, such as creating plugs suitable for different types of electrical outlets.

 

Examples of Internationalization

When a company produces goods for a wide range of customers in different countries, the products that are internationalized often must be localized to fit the needs of a given country's consumers.

 

For example, an internationalized software program must be localized so that it displays the date convention as "November 14" in the United States, but as "14 November" in England. Likewise, units in America are measured in feet or miles, while in Europe and Canada they use the metric system. This means that cars sold across these markets must be able to quickly interchange between miles and kilometres.

 

Types of International Services with Example:

1. Contract-based services represent firms, for example, consultancy services where consumers and producers from different countries come close for transactions

2. Vehicle-based services in this type of firms’ communications between domestic and international market is directed through, vehicles such as satellites and wires or TV.

3. Asset-based services, this type of firms requires platforms, such as banks, where services cross borders with FDI.

4. Object-based services manifest integrated services with physical objects (like DVD, information/manuals for machinery services etc.).

 

Examples

As mentioned, McDonald's operates over 30,000 restaurants in 100 countries. Its worldwide expansion is an example of globalization. By design, the corporation creates a menu adaptable to various local tastes and customs. This policy is an example of internationalization.

 

Emerging markets

Rapid development in emerging economies has also provided new opportunities for internationalization in the service sector. While the percentage of the population employed in the service sector tends to be lower than in developed economies, much of the economic liberalization in emerging markets during the last few decades has been achieved through the sale of state-owned service-sector assets, which has resulted in increased inward FDI. The ongoing opening of these markets offers opportunities for service firms to internationalize, using their experience and knowledge to serve new groups of consumers. However, these opportunities are also accompanied by a number of challenges for service providers.

 

 

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