Tuesday, 29 September 2020

DAGMAR Approach can be summarized in seven points (A&BM 23Sept2020)

DAGMAR Approach can be summarized in the following seven points:


(a) Advertising goals are virtually always communication goals:

Russel H Colley pointed out that advertising is only one part of the marketing mix for all companies. He assumed that specific goal for advertising in virtually all situations would have to be represented in terms of some communication objective.

 

(b) Goals should be written down:

The goals should be made very clear in form of writing, so that everyone understands what is being done.

 

(c) Advertising should be measured in terms of effects, not exposures:

Russel H Colley pointed out that in reaching out a certain number of potential consumers, no matter how astronomical that number seems to be, is meaningless unless there is some effect in terms of communication goals.

 

(d) Advertising operates through a hierarchy of communication effects:

Russel H Colley was very specific as to the levels of this hierarchy and their relationship over time in response to advertising effort. His model suggests that there is a series of mental step through which a brand or objects must climb to gain acceptance. An individual start at some point by being of the brand’s presence in the market. The initial task of the brand is to gain awareness to advance one step up in the hierarchy.

The next step brand comprehension involves the audience member learning something about the brand. What are its specific characteristics and appeals including associated imaginary and feelings? In what way it differs from its competitors? Whom is it supposed to benefit?

The next step is the attitude and conviction step and intervenes between comprehension and final action. The action phase involves some overt move on the part of the buyer like trying the brand for the first time, visiting a show room or requesting information.

(e) Creative planning considerations should come before media decisions in the advertising planning process:

When media considerations come first, there is a tendency to be concerned about the amount of reach an advertising campaign can develop rather than the effects that are to be generated. The creative or message strategy decision is always intimately related to the communication effects that are intended. Therefore, the creative planning decision should occur first.

 

(f) Benchmark measurements should be developed before the campaign is implemented:

Russel H Colley suggested a particular research procedure for measuring advertising effectiveness. This involved developing a measurement of the level of an objective before the campaign and then measuring deviations from the measurement as an indicator of communication effect.

 

(g) Specific criteria must be developed:

It is impossible to develop benchmarks unless the objectives are stated specifically in terms of some operational measurement. This means that the advertising objective should state the specific target market segment, the marketing goal in some percentage terms over sometime period and the advertising goals, again in terms of a percentage attainment in a particular time period.

 

DAGMAR Model

The DAGMAR Approach (A&BM 21Sept2020)

The DAGMAR Approach

DAGMAR stands for Defining Advertising Goals for Measured Advertising Results. DAGMAR Model was developed by Russell Colley in 1961 for setting advertising objectives and measuring advertising results.

According to DAGMAR Model the ultimate objective of advertising involves a communication task, intended to create awareness, impart information, develop attitude and induce action.

DAGMAR was the study of Association of National Advertisers (ANA) that the goal of advertising is to achieve specialized objectives and it recognized that different advertisements can have a number of objectives.

 

“Advertising’s job, purely and. simply, is to communicate to a defined audience information and a frame of mind that stimulates action. Advertising succeeds or fails, depending on how well it communicates the desired information and attitudes to the right people at the right time and at the right cost.” Russel H. Colley.

 

The concept known as DAGMAR—Defining Advertising Goals For Measured Advertising Results.

 

The 2 core things on which the DAGMAR Model stood were

1. Creation of a communication task to achieve goals

2. Defining the objective of the communication tasks in a manner that the results can be measured.

 

A) The communication tasks involved in the DAGMAR approach.

A marketing task is a combination of an advertising activity, a branding activity and possibly a customer service activity. The work of marketing is holistic and hence it has to look at the whole organization. The work of Advertising is more individualistic and hence the organization is not considered.

To measure that a task assigned to advertising, is later on measured only in advertising terms, Russell Colley designed the communication tasks. Creating a communication task, which involves communications between the company and the consumer, was solely the responsibility of the Advertising department.

The goal of the communication tasks in DAGMAR was as follows

1. Awareness – Communication tasks involved making the consumer aware of the brand or the product.

2. Comprehension – These tasks also helped the consumer in understanding the attributes and the features of the product and what the product will do for the consumer.

3. Conviction – The communication task convinced the customer that this product was meant for them

4. Action – Ultimately, after conviction, the customer was to be enticed to take action.

 

B) Defining objectives in the DAGMAR approach.

The second most important task of DAGMAR was defining the objectives of advertising or of the communication tasks which were to be created. Once you defined the objectives, then the measuring of advertising results was comparatively easier.

With this move, Russell Colley also gave more responsibilities to the advertising department. Not only were they responsible for the ads made, they were also responsible for how well they understood the objective of advertising, and how they incorporated these objectives in their communication tasks.

In this modern age, we know that advertising is used for introducing a product, building brand eqtuiy, for sales promotions or for plain old brand recall. However, all these are the objectives of advertising and form the 2nd part of DAGMAR.

 

Communication Process in DAGMAR Approach

1. Awareness

Before the purchase behavior is expected from target audience it is necessary to make the audience aware with the product or company. The initial communication task of the advertising activity is to increase the consumer awareness of the product or offer.

 

 

2. Comprehension

Only Awareness is not be sufficient to stimulate a purchase, sufficient knowledge and information about product or organization is necessary. This step involves the target audience to learn something about product, organization, or offer. Here communication task of advertising activity is to make consumer learn about product - product characteristics, benefits, or uses.

 

3. Attitude or Conviction

At this step a sense of conviction is established. By creating interest and preference, buyers are moved to a position where they are convinced that a particular product in the class should be tried at the next opportunity. At this step communication task of advertising activity is to mould the audience’s beliefs about the product and this is often done through messages that demonstrate the product’s superiority over a rival or by talking about the rewards as a result of using the product.

 

4. Action

Finally, communication must encourage buyer to engage in purchase activity.

 

The objectives of advertising in DAGMAR are as follows

1. Concrete and measurable tasks – The tasks need to be a precise statement of what the advertiser wants to achieve through the communication. Does he want to strengthen the brand image, maximise the brand presence, penetrate new markets or increase overall sales?

2. Define the target audience – Before the communication task commences, the target audience needs to be defined as precisely as possible. Are you targeting youngsters, adults, elderly? Any of the various forms of segmentation can be used to define the target audience.

3. Degree of change sought – What level of perception, attitude or awareness of the customer do you want to change? If a customer is aware of the product, do you want his negative attitude to change to positive? Or if the market is completely unaware, do you want the whole market to be aware or only partially the target group itself? These degrees of change which are going to be the objective of the communication task need to be defined in advance.

4. Time period – To achieve the objectives of the communication tasks, how much time are you ready to allot. If you think that in a month, the product can create awareness in the complete market, then you are very wrong. That’s why major advertisers try to introduce the product for 3 months, and then communicate the features and benefits in the next 3 months so that the brand recall is high and the brand acceptance is high as well. A defined time period gives better measurability.

 

So as you could see from above, the DAGMAR approach involved defining the objective of a communication task, and then creating communication tasks which were themselves measurable.

The DAGMAR approach is used by many promotional planners to set plans of advertising and marketing. This approach is also used to set advertising objectives and to measured the results against the plan. Russell coley’s work has led to the improvement of the advertising world, because these communication tasks were not only sales driven, they achieved various goals of the organization only through Advertising.

Advertising – Media and Advertising Approaches (A&BM 19Sept2020)

 Advertising – Media and Advertising Approaches

Increasingly, other media are overtaking many of the “traditional” media such as television, radio and newspaper because of a shift toward consumer’s usage of the Internet for news and music as well as devices like digital video recorders (DVRs) such as TiVo. Digital signage is poised to become a major mass media because of its ability to reach larger audiences for less money.

Digital signage also offer the unique ability to see the target audience where they are reached by the medium. Technological advances have also made it possible to control the message on digital signage with much precision, enabling the messages to be relevant to the target audience at any given time and location which in turn, gets more response from the advertising.

Digital signage is being successfully employed in supermarkets. Another successful use of digital signage is in hospitality locations such as restaurants and malls. Advertising on the World Wide Web is a recent phenomenon. Prices of Web-based advertising space are dependent on the “relevance” of the surrounding web content and the traffic that the website receives.

Reasons for online display advertising: Display ads generate awareness quickly. Unlike search, which requires someone to be aware of a need, display advertising can drive awareness of something new and without previous knowledge. Display works well for direct response. Display is not only used for generating awareness, it’s used for direct response campaigns that link to a landing page with a clear ‘call to action’.

E-mail advertising is another recent phenomenon. Unsolicited bulk E- mail advertising is known as “e-mail spam”. Spam has been a problem for e- mail users for many years. A new form of advertising that is growing rapidly is social network advertising. It is online advertising with a focus on social networking sites. This is a relatively immature market, but it has shown a lot of promise as advertisers are able to take advantage of the demographic information the user has provided to the social networking site.

 

Friendertising is a more precise advertising term in which people are able to direct advertisements toward others directly using social network services. As the mobile phone became a new mass media in 1998 when the first paid downloadable content appeared on mobile phones in Finland, it was only a matter of time until mobile advertising followed, also first launched in Finland in 2000. By 2007 the value of mobile advertising had reached $2.2 billion and providers such as Admob delivered billions of mobile ads.

More advanced mobile ads include banner ads, coupons, Multimedia Messaging Service picture and video messages, advergames and various engagement marketing campaigns. A particular feature driving mobile ads is the 2D Barcode, which replaces the need to do any typing of web addresses, and uses the camera feature of modern phones to gain immediate access to web content. 83 percent of Japanese mobile phone users already are active users of 2D barcodes.

Some companies have proposed placing messages or corporate logos on the side of booster rockets and the International Space Station. Unpaid advertising (also called “publicity advertising”), can provide good exposure at minimal cost. Personal recommendations (“bring a friend”, “sell it”), spreading buzz, or achieving the feat of equating a brand with a common noun (in the United States, “Xerox” = “photocopier”, “Kleenex” = tissue, “Vaseline” = petroleum jelly, “Hoover” = vacuum cleaner, and “Band-Aid” = adhesive bandage)- these can be seen as the pinnacle of any advertising campaign.

However, some companies oppose the use of their brand name to label an object. Equating a brand with a common noun also risks turning that brand into a genericized trademark – turning it into a generic term which means that its legal protection as a trademark is lost. From time to time, The CW Television Network airs short programming breaks called “Content Wraps,” to advertise one company’s product during an entire commercial break. The CW pioneered “content wraps” and some products featured were Herbal Essences, Crest, Guitar Hero II, CoverGirl, and recently Toyota. Recently, there appeared a new promotion concept, “ARvertising”, advertising on Augmented Reality technology. Controversy exists on the effectiveness of subliminal advertising, and the pervasiveness of mass messages.

Rise in New Media:

With the Internet came many new advertising opportunities. Popup, Flash, banner, Pop under, advergaming, and email advertisements (all of which are often unwanted or spam in the case of email) are now commonplace. Particularly since the rise of “entertaining” advertising, some people may like an advertisement enough to wish to watch it later or show a friend.

In general, the advertising community has not yet made this easy, although some have used the Internet to widely distribute their ads to anyone willing to see or hear them. In the last three quarters of 2009 mobile and internet advertising grew by 18.1% and 9.2% respectively. Older media advertising saw declines: “10.1% (TV), “11.7% (radio), “14.8% (magazines) and “18.7% (newspapers).

 

Niche Marketing:

A Niche market is one in which there is a limited number of customer but those customers are prepared to spend money on the type of quality of product they want.

Another significant trend regarding future of advertising is the growing importance of the niche market using niche or targeted ads. Also brought about by the Internet and the theory of The Long Tail, advertisers will have an increasing ability to reach specific audiences. In the past, the most efficient way to deliver a message was to blanket the largest mass market audience possible. However, usage tracking, customer profiles and the growing popularity of niche content brought about by everything from blogs to social networking sites, provide advertisers with audiences that are smaller but much better defined, leading to ads that are more relevant to viewers and more effective for companies’ marketing products.

Among others, Comcast Spotlight is one such advertiser employing this method in their video on demand menus. These advertisements are targeted to a specific group and can be viewed by anyone wishing to find out more about a particular business or practice at any time, right from their home. This causes the viewer to become proactive and actually choose what advertisements they want to view.

 

 

Crowdsourcing:

Crowdsourcing involves obtaining work, information, or opinions from large group of people who submit their data via Internet, social media and Smart phone apps. E.g. McDonalds Burger builder.

The concept of crowdsourcing has given way to the trend of user-generated advertisements. User-generated ads are created by consumers as opposed to an advertising agency or the company themselves, most often they are a result of brand sponsored advertising competitions. For the 2007 Super Bowl, the Frito-Lays division of PepsiCo held the Crash the Super Bowl contest, allowing consumers to create their own

 

Doritos commercial.

Chevrolet held a similar competition for their Tahoe line of SUVs. Due to the success of the Doritos user-generated ads in the 2007 Super Bowl, Frito-Lays re-launched the competition for the 2009 and 2010 Super Bowl. The resulting ads were among the most-watched and most-liked Super Bowl ads.

In fact, the winning ad that aired in the 2009 Super Bowl was ranked by the USA Today Super Bowl Ad Meter as the top ad for the year while the winning ads that aired in the 2010 Super Bowl were found by Nielsen’s Buzz Metrics to be the “most buzzed-about”.

Classification of Advertising – With Categories (A&BM 18Sept2020)

 Classification of Advertising – With Categories

 

Advertising can be broadly classified into the following categories:

i. Product Advertisement:

Product advertising focuses on a particular product or brand. Most advertising is product advertising. It is designed to promote the sale or reputation of a particular product or brand. For example, Bournvita, Viva, Horlicks, Lux, Dettol, etc. Product advertisement generally describes the product’s features and sometimes prices.

Product advertisement is again divided into primary, selective and remainder advertising as discussed below:

 

(a) Primary Advertising (Pioneer Advertisement):

This type of advertisement is used at the time of introducing a new product in the market. This is mainly used during the introduction stage of the product life cycle. It develops primary demand.

 

(b) Selective Competitive Advertising:

When a product enters growth stage of the cycle and when competition begins, advertisement becomes competitive or selective. Thus this types of advertisement is used where there are a large number of similar products in the market. It specifically highlights how a product is better than that of competitors.

 

(c) Reminder Advertising:

This type of advertisement is adopted by companies when they visualise that their products are moved into maturity and saturation stages (or when sales are declining). The advertiser wants to keep his product’s name before the public and uses soft-sell advertisements, which merely mention the name as a reminder. For example, Coca Cola, Limca, Pepsi etc.

ii. Institutional Advertising:

When the advertisement is to create an image reputation of the firm, it is called institutional advertising. These advertisements are not always directed only to consumers. Such an advertisement may be directed also at shareholders, creditors, etc. not attempt to sell a particular product; it benefits the organisation as a whole. For example, ITC, Raymonds, Dabur, Ranbaxy, etc. undertake institutional advertising, also known as corporate advertising.

 

iii. Comparative Advertising:

This type of advertisement stresses on comparative features of two or more specific brands. This method is adopted when similar product are fastly appearing in the market.

 

iv. Shortage Advertising:

When there is short supply of product, shortage advertisement is used, e.g., oil crisis. In this type of advertisement, new promotional objectives may be incorporated such as (a) educating the people the most economic use of the product, (b) making appeal to save resources, and (c) to reduce customer pressure on the sales force.

 

v. Co-Operative Advertising:

When manufacturers, wholesalers and retailers jointly sponsor and share the expenditure on advertising, it is called co-operative advertising.

 

vi. Commercial Advertising:

This is concerned with selling products or ideas to increase the sales volume. It is also called business advertising.

The following are the different forms of commercial advertising:

(a) Consumer advertising—directed at consumers.

(b) Industrial Advertising—used for selling industrial products.

(c) Trade Advertising—related to trade and aimed at retailers, wholesalers and contractors.

(d) Professional Advertisement—related to professions (lawyers, doctors etc.)

(e) Farm Advertising—related to farm products.

 

vii. Non-Commercial Advertising:

This is used by non-profit organisations, for inviting donations, financial aid, etc.

 

                                         

Classification of Advertising – Top 15

 

i. National Advertising:

National advertising offers a product or service to the general consumer audience across the country. Some marketers may consider the entire country as the target market place for their offering. Therefore they select media with a countrywide base. National advertising need not appear everywhere around the nation. But it should be seen in more than one or two regions of the country.

Such advertisements are created to sell a branded offering in different parts of the country. It is also called ‘general advertising’. Generally, large established marketers use national advertising to promote their product or service, e.g. Hindustan Lever Ltd., Procter and Gamble, Bajaj Auto Ltd., Larsen & Toubro, Escorts, Maruti Udyog Ltd., etc.

Mass media like nationally circulated and TV channels are used to spread the message across the country. Advertisements for India Indian Airlines, IBM ‘think pad’, Gold Flake and Provogue are the advertisement which could be termed as national advertising.

National advertising need not appear everywhere around the nation. However, it should be seen in more than one or two regions of the country.

 

ii. Local Advertising:

Small firms may like to restrict their business to a very small geographical area-state or a region. This region may be the target customer for the marketer. Many a times, some firms may first localize their marketing efforts and once success has been achieved, they spread out to wider horizons.

A classic example could be ‘Dainik Bhaskar’, which was initially advertised and sold only in Madhya Pradesh and later entered other states e.g. Rajasthan, Uttar Pradesh and Haryana. Retail stores also undertake local advertising. Local advertising directs consumers to the shop where a variety of products can be purchased, or where a service is offered. The advertising announces products that are available locally. The area to be covered would generally be a city or a town and media would be selected which principally relates to that area.

In such instances, local advertising also known as retail-advertising, tries to create a distinctive image for the shop. The emphasis on price, availability and location. The aim of the advertiser is not only to promote a particular brand but to inform the consumers about where to get the merchandise, the stock or variety available, prices and the new offers. The emphasis is laid upon “Buy Brand A from our Store” rather than stressing “Buy Brand A”; as in the case of national advertising.

 

iii. Global Advertising:

Multinational firms treat world as a global village. The whole world is considered to be their target markets. In such instances, advertising may be made for all the countries where the product is selling, with minor differences made with respect to the culture and legal factors.

Big firms like Procter and Gamble and Nestle may put their advertising on global media to be viewed by audience across the globe. With the Internet revolution, global advertising has also got an impetus Advertisement placed on the world wide wed announces to the audience, cutting across the national boundaries, the availability of products or services.

Periodicals like times and reader’s digest are among the print media vehicles which could be used by the global advertisers.

 

iv. Consumer Advertising:

This is also called end product advertising. Such advertisements are primarily directed at consumer. These are the advertisements which are most prominent as a very substantial portion of the total advertising budget is directed to potential buyers of consumer products through mass media. As we know, consumers are the set of people who finally use the product and customers are the set of people who actually buys the product. Therefore consumer advertising is directed towards both customers and final consumers who either purchase the products or uses it.

These advertisements are intended to promote sale of the advertised products by appealing directly to the buyers for consumer’s goods. The fact that the number of buyers of consumer items are generally very large and are widely distributed over a large geographical area further, enhances the importance of consumer advertising as a marketing tool. Products such as detergents, cosmetics, soft drinks, fabric, etc. are some examples that follow the route of consumer advertising to promote the product to the target consumers.

 

v. Industrial Advertising:

Industrial advertising refers to those advertisements which are sponsored by the manufactures or country distributors and is aimed at the buyers of the industrial products. The producers of industrial goods use such advertising in which appeals are directed to create demand for their industrial goods by urging industrial users to purchase the advertised product.

Purchase of industrial products is a complex process in most companies, particularly due to the high cost of such products. So advertising here does not seek to sell a product directly. Moreover, since the number of industrial buyers is not very large, industrial sellers rely more on personal selling industrial advertising only opens avenues of growth and give identity to the industrial sellers. Also, the sellers seems to rely on this form of promotion mainly out of fear that their competitors may benefit, if they stop advertising.

In industrial advertising, the basic appeal should be rational and largely factual. The claim made in the advertisement should be specific and provable. Trade journals are most commonly used media, followed by catalogues, direct mail communication, exhibitions, general management publications etc.

Because of the unique characteristics of industrial buying decision process, the amount spent on industrial advertising is comparatively lower than the amount spent on consumer advertising. Industrial advertising may be done for a number of reasons according to the firm and the situation.

Generally Industrial Advertising is done to:

i. Establish recognition for the firm or its products.

ii. Inform the users of the industrial products technological and other developments

iii. Induce inquiries about the quality, price etc. of the product from the industrial buyers

iv. Communicate to the decision influencers in the buyers organization whom the salesperson cannot reach

v. To provide support to the sales men and reduce the costs of personal selling.

 

vi. Professional Advertising:

There are certain products for which the consumers themselves are not responsible for the buying choice. For instance, pharmaceuticals are the products brought on the recommendation of the doctors by the patients. Therefore, professional advertising is directed towards people who are not the actual users of a product buy influence the purchase decision of the ultimate consumers.

To elaborate, doctors are told of new medicines and medical equipments, architects are offered new construction materials and so on. If a doctor prescribes a certain brand of drugs, the patient will not buy any other brand. Consequently, doctors make the final purchase decision for their customers i.e. the patients.

Most customers re not aware of how professional advisors decide on the various brands of professional products and services them recommend. However, the same can be used effectively by the marketer to communicate with decision influencers in professional fields about products and services.

 

vii. Trade Advertising:

Before consumers have an opportunity to purchase a product, it must be available in retail stores. To influence the intermediaries to keep a company’s product in their shelves is the task performed by Trade Advertising. Manufacturers use trade advertising to promote their products to wholesalers and retailers. The purpose of such advertising is therefore to secure distribution that is to ‘sell in’ to the trade. In trade advertising the emphasis is more on the product’s profitability to the intermediaries.

The intermediaries store only whose products which have a good demand by the customers. They prefer to stock goods of several producers to satisfy their customers, though they are limited in shelf space and short of funds for inventory.

 

viii. Institutional Advertising:

Institutional advertising is also called corporate advertising. This type of advertising is done by institutions to build-up an image of itself in the public mind. It is a public relations-relations-approach advertising. This type of advertisement is sometimes aimed at general audience to explain a company or institution and to suggest its positive attributes.

 

There May Be Various Goals For Doing Institutional Advertising:

i. Image building

ii. Build confidence

iii. Advocacy.

Institutional advertising does not attempt to sell anything directly. However, it does a lot of good to the organization as a whole. It forcefully tells how the organization is a socially responsible institution. It also tells about the nationalistic leanings of the organization. It may also show how its actions are consistent with the overall national objectives like environmental protection, employment generation, literacy, health for all etc.

This type of advertising is integrated to public relations function of the organization. Institutional advertising may be addressed either to consumers or other groups like governments, suppliers, financial institutions etc. it could be informative, persuasive or reminder-oriented.

 

ix. Primary Demand Advertising:

By primary demand we mean the demand of a class of product or service and not the demand for a particular brand. Primary demand is the demand for the whole product category. The main purpose of primary demand advertising is to stimulate the overall demand of the whole product category. It is most useful when a new type of product is introduced in a market or when a product is in the introductory stages in a given market. Such type of advertising is done to inculcate the habit for the product among people in general and to get a favour for it so that a permanent demand can be created in the near future.

Ordinarily, the sponsor of such advertising is either the first to introduce a new product or it’s an organized group such as a trade association jointly aiming to stimulate the demand for the product. The main objective of this type of advertising before the sponsor is to inform the existence of such product in the market and convince them of the benefits flowing from its use. Later, when primary demand has been stimulated and competitor have entered the field, the sponsor may like to direct the demand towards his brand, which is called selective advertising.

 

x. Secondary Demand Advertising:

As against the primary demand, secondary demand is the demand for a particular brand in a product class. Therefore, secondary demand advertising refers to the advertising which aims to stimulate the demand for a particular brand in a product class. As against primary demand advertising which tries to convert the non-users into users, secondary demand advertising aims to convert the non-users into users, secondary demand advertising aims to convert the users of brand ‘X’ into users of the brand of the advertiser.

The advertiser involved in selective demand advertising attempts to establish a differential advantage to acquire a sizable share in the market place. The advertiser may highlight some features or benefits of the brand, as against the competitors, which are of importance to the customers. Such appeals are designed to establish ideas regarding the product quality or performance which will induce ready acceptance or even preference for the brand.

However, it should be noted here that most selective demand advertising is likely to have an effect upon the total demand for the product class in which the advertised brand falls.

xi. Direct Action Advertising:

Advertising that stresses and persuades immediate buying of the product is known as direct action advertising. Advertising for consumer items requires immediate attention response from the customers in the form of sending orders for the goods advertised or requests for further information.

Many a times, sales promotion schemes are also communicated through advertising. Such advertising where the message is designed to spur up the level of sales immediately are also called direct action advertising.

Such advertising may contain the coupon for a free gift or a discount which could be redeemed at once at one of the sales outlet, or the advertiser arranges a draw at a fixed date offering certain prices. Numerous mail order marketers attempt to induce consumers to order at once on order to avail a limited time offering. Direct action advertising aims at generating behavioural action directly through exposure and attention to a given brand.

 

xii. Indirect Action Advertising:

Indirect action advertising, as against direct action advertising does not attempt to bring about an immediate behavioural response. Rather, it attempts to create a favourable attitude towards the sponsor and his products of services. The main objective of such advertisement is to build up the reputation or goodwill of the brand in the marketplace and to enhance want ability of the branded product offered through building mental associations relating to them. Such advertisement aims at attaining long term objectives.

 

Based on Non-Product Advertising:

The advertisement may be classified as non-product advertising which means advertising for intangible goods. When certain services, ideas etc. are advertised, they take the form of non-product advertising. Broadly speaking, there are four sub-groups under which non-product advertising could be understood.

xiii. Idea Advertising:

Not all advertising is designed to sell a product or service. Both companies and non-profit organization often use advertising to convey idea about some topic. Public service advertising, for example, communicates a message on behalf of some good cause, such as environment protection or prevention of child labour.

Such kind of advertising is done as a part of social responsibility by the advertising agencies or business organization or government or social service institutions. It seeks to promote important social issues. It is credit to promote greater awareness of public causes.

Though public service advertising is identified with national causes, there is some amount of public services even in product advertising like the promotion of soaps-for hygiene, banking and insurance habit- for savings etc.

 

xiv. Service Advertising:

Services are activities, benefits or satisfactions offered for sale. They are intangible, inseparable, variable and perishable. In recent years, service sector has expanded quite fast and the major service industries like banks, airlines and hotels advertise heavily. Advertisements for services differ from those for commodities, because of the difference in the way the two are marketed. Services are basically people enterprises.

 

xv. Financial Advertising:

An organization is concerned with, not only communicating with its target customers, but it also has to communicate with an important set of population i.e., investors and the financial intermediaries. Public limited companies invite the general public to subscribe to the share capital of the company.

Since the market is fiercely competitive, a small part of the investor community can always be motivated and won with advertising campaign that understands their aspirations and respect their intelligence. Some private and public limited companies invite people to deposit money in the company as a loan or sell bonds and debentures to the general public.

This type of advertising is called financial advertising. The media used for financial advertising are, mainly the print media especially the press and to some extent specialized magazines.

 

xvi. Personal Advertising:

One finds a clutter of advertisement in newspapers, especially on weekends, relating to personal messages by individuals and families. The advertisement relate to matrimonial matters, greetings obituary, sale and purchase of old furniture, goods and various other subjects. No serious research has, however, been done in this country to know the quantum of business generated by such advertisement.

But looking at the face value in some of the mainstream newspapers, pages are devoted to personal advertisements especially on Sundays. Occasions like Valentine’s Day, Father’s Day, Mother’s Day etc. are promoted by newspapers in advance. For getting the messages for such occasions, personal advertisement counters have been opened by some of the newspapers in different parts of big cities. Such advertisements can also be booked over telephone.

 

According to Harry L. Hansen that advertisement could be classified on the basis of:

i) Person- to whom the advertisement is directed e.g. consumer, industries, retailers, wholesalers, etc.

ii) Product – consumer good, industrial goods

iii) Media – print, radio, TV, mail, internet, outdoor

iv) Business institutions (Advertisers) – manufacturer, marketer, retailer

v) Advertising appeal – rational or emotional

vi) Objectives – awareness, attitude or action

Cundiff and Still opines that advertising may be classified in the following nine categories-

i) Geographical area – national, regional and local

ii) Prospects (Audience) – consumer, industrial, trade

iii) Message advertised – product, institutional advertising

iv) Result intended – quick action or delayed action

v) Sponsorship – manufacturer, middlemen, co-operative advertising

vi) Demand – primary, selective

vii) Targeted audience – mass class

viii) Stage of PLC – pioneering (for new product), competitive (for growth and maturity stages), retentive (for maturity and declining stage)

ix) Type of appeal -rational, emotional